At concurrencycourse.com, we strive to provide high-quality educational content, training programs, mentorship services, and enterprise learning solutions. This Refund Policy explains the conditions under which refunds, cancellations, and payment disputes may be handled.
By purchasing any course, training program, mentorship service, webinar, workshop, or related service from concurrencycourse.com, you agree to this Refund Policy.
1. Company Information
Vexrime LTD
51 Eastcheap, London,
EC3M 1DT, United Kingdom
Email: contact@concurrencycourse.com
Website: concurrencycourse.com
2. General Refund Policy
Due to the digital nature of our educational services and the immediate availability of course materials after purchase, all sales are generally considered final once access to course content has been provided.
However, we may consider refund requests under the circumstances outlined in this policy.
3. Self-Paced Online Courses
Eligible Refund Requests
A refund request may be considered if:
- The request is submitted within 7 calendar days of purchase; and
- Less than 20% of the course content has been accessed, viewed, or completed; and
- No certificate of completion has been issued.
If these conditions are met, a refund may be approved at our discretion.
Non-Refundable Circumstances
Refunds will generally not be granted if:
- More than 20% of course content has been accessed.
- Course materials have been substantially downloaded.
- A certificate has been issued.
- The request is made after the eligible refund period.
- The course was purchased through a third-party marketplace that has its own refund policy.
4. Live Instructor-Led Training Programs
Cancellation by Participant
If you cancel:
- More than 14 days before the scheduled start date, you may be eligible for a refund of up to 90% of the fees paid.
- Between 7 and 14 days before the scheduled start date, you may be eligible for a refund of up to 50% of the fees paid.
- Less than 7 days before the scheduled start date, no refund will generally be available.
Failure to Attend
Failure to attend a scheduled live session does not automatically qualify for a refund.
5. Mentorship Programs
Mentorship services involve instructor time, planning, and scheduling.
Therefore:
- Completed mentorship sessions are non-refundable.
- Partially completed mentorship programs may be eligible for a prorated refund solely for unused future sessions, subject to review.
- Missed sessions without prior notice may not be refunded or rescheduled.
6. Enterprise and Custom Training Programs
Custom enterprise services, corporate workshops, team training, consulting engagements, and tailored learning programs are generally non-refundable once:
- Curriculum development has commenced;
- Resources have been allocated;
- Training schedules have been agreed upon; or
- Service delivery has started.
Any refund arrangements for enterprise projects will be governed by the specific agreement entered into with the customer.
7. Subscription-Based Services
If ConcurrencyCourse.com offers recurring subscription services:
- You may cancel future renewals at any time.
- Cancellation will prevent future billing.
- Fees already charged for the current billing period are generally non-refundable unless required by applicable law.
8. Technical Issues
If you experience technical difficulties preventing access to purchased content, we encourage you to contact our support team immediately.
Where access issues are verified and cannot be resolved within a reasonable period, we may, at our discretion:
- Extend course access;
- Provide alternative access methods;
- Offer account credits; or
- Issue a partial or full refund where appropriate.
9. Duplicate Payments
If you are charged more than once for the same order due to a payment processing error, duplicate charges may be refunded upon verification.
Customers should notify us as soon as possible and provide relevant transaction details.
10. Unauthorized Transactions
If you believe a transaction was unauthorized:
- Contact your payment provider immediately.
- Notify us at contact@concurrencycourse.com.
We may request additional information to investigate the matter.
Fraudulent chargeback claims may result in suspension or termination of access to our services.
11. Promotional Offers and Discounted Purchases
Courses purchased during:
- Promotional campaigns
- Flash sales
- Seasonal discounts
- Special pricing events
may be subject to additional refund limitations as stated at the time of purchase.
12. Refund Processing
If a refund is approved:
- Refunds will generally be issued to the original payment method.
- Processing times may vary depending on payment providers and financial institutions.
- Refunds typically appear within 5 to 15 business days after approval.
We are not responsible for delays caused by banks, payment processors, or card issuers.
13. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, we encourage customers to contact us directly so we can attempt to resolve the issue.
Where a chargeback is filed:
- Access to courses and services may be suspended during the investigation.
- Supporting documentation may be provided to payment processors to contest invalid disputes.
- Accounts associated with fraudulent disputes may be permanently restricted.
14. Course Transfers
At our discretion, we may permit a purchased course enrollment to be transferred to another available course of equal or lesser value instead of issuing a refund.
Transfer requests are reviewed on a case-by-case basis.
15. Service Modifications
We reserve the right to:
- Update course content;
- Modify instructors;
- Change schedules;
- Improve learning materials;
- Replace outdated content.
Such modifications do not automatically qualify a customer for a refund.
16. Consumer Rights
Nothing in this Refund Policy limits or excludes any statutory rights that may apply under applicable consumer protection laws in your jurisdiction.
Where local laws provide additional refund rights, those rights shall prevail to the extent required by law.
17. How to Request a Refund
To submit a refund request, please contact:
Email: contact@concurrencycourse.com
Please include:
- Full name
- Registered email address
- Order number or invoice number
- Course or service purchased
- Reason for the refund request
Providing complete information will help us process your request more efficiently.
18. Contact Information
Vexrime LTD
51 Eastcheap, London,
EC3M 1DT, United Kingdom
Email: contact@concurrencycourse.com
Website: concurrencycourse.com
By purchasing any service from concurrencycourse.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.